Key Holding / Alarm Response
Enigma Security Solutions provides a reliable Key Holding and Alarm Response service designed to keep your premises protected at all times. By holding a secure set of your keys, we remove the need for you or your staff to attend alarms outside working hours, which keeps everyone safe and avoids unnecessary disruption.
When an alarm activates, our control room receives the alert and immediately dispatches a trained response officer to your premises. They carry out a full external and internal check, identify the cause of the activation, and take the right steps to restore safety. This may include resetting the alarm, securing access points, arranging emergency repairs, or contacting the emergency services if required. A full written report is provided to you within 24 hours so you always understand what happened and what actions were taken.
If a security breach has taken place, our officers can remain on your premises for as long as needed to ensure the area stays protected. They can also help make the premises safe and secure following an incident, whether that involves securing doors or windows, waiting for contractors, or maintaining a visible presence to deter further risks. This provides added reassurance and helps you regain control quickly.
All Enigma response officers are fully vetted, SIA licensed, and trained to manage a wide range of alarm scenarios. They understand how to assess situations calmly and professionally, even when details are unclear or conditions are challenging. Their presence ensures your premises are handled with care, accuracy, and consistent attention to safety.
Enigma Security Solutions delivers a secure, reliable, and professional Key Holding and Alarm Response service that keeps your premises safe and your people protected.
For more information please call: 0800 783 9115 or submit a message via the Contact Us page.
Memberships & Accreditations
FREE Security Review Assessment
Whether your organisation is in the early stages of developing its security capabilities or has a formal or informal measure in place, our complimentary Security Health Check provides a clear, independent view of your current risk exposure. Our assessment is designed to be concise, non disruptive and business focused, giving you meaningful insight without requiring any existing security framework.
Your assessment will include:
- A high level review of your current environment, processes and operational practices
- Identification of potential vulnerabilities and areas of elevated risk
- A prioritised set of recommendations to help you strengthen your overall security posture
Our aim is to equip you with straightforward, actionable guidance that supports informed decision making and helps you progress confidently, regardless of your starting point.
